cv991 Privacy Policy

Introduction

Welcome to cv991, Bangladesh's trusted online gaming platform. We are committed to protecting the privacy and personal data of every user who visits or registers on our platform. This Privacy Policy sets out in clear, formal terms how cv991 collects, stores, uses, and shares information obtained from users located in Bangladesh and beyond.

By accessing cv991 and using any of our services — including cricket betting, live casino, slots, crash games, and payment features — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of the platform. This policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines, all of which form part of your agreement with cv991.

Information We Collect

cv991 collects information through multiple channels: directly from you when you register or interact with the platform, automatically through your device and browsing activity, and from trusted third-party partners involved in payment processing or identity verification. We collect only what is necessary to provide a safe, fair, and enjoyable gaming experience.

Personal Identification Data

• Full name, date of birth, and nationality
• Email address and mobile phone number (used for account communication and OTP verification)
• National ID (NID), passport number, or other government-issued identification document details where required for account verification
• Residential address within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh)

Financial & Transaction Data

• Deposit and withdrawal amounts, transaction timestamps, and payment method references (e.g. bKash wallet number, Nagad account reference, Rocket mobile banking ID, Upay transaction ID)
• Bonus claims, promotional credits used, and wagering activity history
• Gaming session data including bet amounts, wins, losses, and game preferences

Technical & Usage Data

• IP address, device type, operating system, and browser version
• Pages visited, time on site, clickstream data, and referral source
• Cookie identifiers and session tokens used to maintain a secure login state

How We Use Your Information

cv991 uses the information we collect solely for legitimate operational purposes related to running a safe and compliant online gaming platform. Specifically, we use your data for the following purposes:

• Account creation and verification: to confirm your identity, enforce the 21+ age restriction, and comply with applicable responsible gaming requirements
• Payment processing: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Platform improvement: to analyse usage patterns, fix bugs, and enhance the overall gaming experience across cricket betting, live casino, slots, and crash games
• Customer support: to respond to queries, investigate complaints, and resolve account-related issues efficiently
• Fraud prevention and security: to detect suspicious activity, prevent unauthorised access, and protect the integrity of the platform and its users
• Promotional communications: to send relevant bonus offers, match-day promotions, and platform updates — you may opt out of marketing emails at any time

How We Share Your Information

cv991 does not sell, rent, or trade your personal data to third parties for commercial gain. We share information only under the specific circumstances listed below, and only to the minimum extent necessary:

• Payment service providers: Trusted payment gateway partners who process your bKash, Nagad, Rocket, Upay, Visa, or Mastercard transactions. These partners are contractually bound to handle data securely and not to use it for any other purpose.
• Identity verification services: Third-party KYC providers that assist in confirming user identities and preventing fraudulent account creation, in line with responsible gaming commitments.
• Technology and infrastructure partners: Hosting providers, cloud services, and analytics platforms that power cv991's technical infrastructure. All such partners operate under data processing agreements.
• Legal and regulatory compliance: Where required by applicable law, court order, or a lawful request from a competent authority, cv991 may disclose user information to the appropriate body.

In all cases, we apply strict data minimisation principles — we share only what is strictly required, and we require all recipients to maintain appropriate data security standards.

Payment & Financial Data Security

cv991 treats payment and financial data with the highest level of care. When you deposit via bKash, Nagad, Rocket, or Upay, or use a Visa or Mastercard for transactions, the financial details involved are transmitted over encrypted channels and processed by certified payment partners. cv991 does not store full card numbers, CVV codes, or complete mobile banking PINs on its servers.

Transaction records are retained for audit and dispute resolution purposes for the periods required by applicable financial regulations. Access to these records is strictly limited to authorised personnel and service providers directly involved in resolving the relevant transaction.

Cookies & Tracking Technologies

cv991 uses cookies and similar tracking technologies to provide a seamless and personalised gaming experience. Cookies are small text files stored on your device. We use the following categories of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and securing your account
• Analytical cookies: Help us understand how users interact with cv991, which pages are most visited, and how platform performance can be improved
• Preference cookies: Store your language preferences, display settings, and gaming category preferences so the platform remembers your choices across sessions

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality. cv991 does not use advertising cookies or pass data to third-party advertising networks.

Data Retention

cv991 retains your personal data only for as long as it is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. In general, active account data is retained for the duration of your account's existence plus a reasonable post-closure period to accommodate dispute resolution, audit requirements, and regulatory obligations.

When data is no longer required, it is securely deleted or anonymised. Transaction data may be retained for longer periods where required for financial compliance purposes. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention obligations.

Your Rights as a User

cv991 respects your rights regarding your personal data. As a registered user on our platform, you are entitled to exercise the following rights by submitting a written request to our support team:

• Right of access: Request a copy of all personal data cv991 holds about you
• Right to rectification: Request correction of any inaccurate or incomplete personal data we hold
• Right to erasure: Request deletion of your personal data, subject to any applicable legal retention requirements
• Right to restriction: Request that we restrict processing of your data in certain circumstances, for example while a dispute is being investigated
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We aim to respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you accordingly.

Data Security Measures

cv991 employs a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access control policies limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and multi-factor authentication (MFA) requirements for administrative access.

While cv991 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, cv991 will notify affected users as promptly as possible and take all necessary remedial action.

Third-Party Links & Services

The cv991 platform may contain references to third-party services, including payment providers and game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third parties operate under their own privacy policies, and cv991 accepts no responsibility for the data practices of external services. We encourage users to review the privacy policies of any third-party service they interact with.

Minors & Age Restriction

cv991 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from individuals under 21. If you are a parent or guardian and believe your child has registered on cv991 without your consent, please contact our support team immediately so we can take appropriate action, including permanent account closure and deletion of all associated data.

Age verification is conducted at the point of registration and may be repeated at any time if there is a reasonable suspicion that a user may not meet the minimum age requirement. cv991 reserves the right to suspend or permanently close any account where age verification cannot be satisfactorily completed.

Changes to This Privacy Policy

cv991 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of cv991 following the posting of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv991 handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, and will endeavour to respond to all privacy-related enquiries promptly.

Email: [email protected] — Please include your registered username and a brief description of your request so our team can assist you efficiently.