Terms & Conditions

1. Introduction

Welcome to cv991, Bangladesh's trusted online gaming platform. These Terms & Conditions govern your use of the cv991 website, mobile platform, and all related services offered under the cv991 brand. By creating an account or continuing to use any cv991 service, you confirm that you have read, understood, and agreed to these terms in their entirety.

These terms apply to all users of the cv991 platform regardless of device, location within Bangladesh, or the specific game or service being accessed. This document should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and cv991.

cv991 reserves the right to update or modify these Terms & Conditions at any time. When material changes are made, we will notify users via a prominent notice on the platform. Your continued use of cv991 following the publication of any changes constitutes your acceptance of those changes.

2. Eligibility

To register and use cv991 services, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age.
• You must be a resident of or physically located in Bangladesh at the time of play.
• You must not be listed on any self-exclusion register maintained by cv991.
• You must have full legal capacity to enter into a binding agreement under applicable law.
• You must not be an employee, contractor, or close associate of cv991 or any affiliated company.

cv991 may request identity documents at any time to verify your eligibility. Providing false information during registration is a serious violation of these terms and will result in immediate account suspension and forfeiture of any pending balances.

3. Account Registration & Security

Each player is permitted to hold only one active account on cv991. Duplicate accounts are strictly prohibited and may result in permanent suspension. To register, you will be required to provide accurate personal details, a valid mobile number active in Bangladesh, and a secure password.

Account Verification (KYC)

cv991 operates a Know Your Customer (KYC) process in line with industry best practice. You may be required to submit:

• A government-issued photo ID (National ID card, passport, or driving licence).
• Proof of address dated within the last three months (utility bill or bank statement).
• Proof of ownership of the payment method used for deposits (e.g. bKash or Nagad account screenshot).

Account Security

You are fully responsible for maintaining the confidentiality of your login credentials. cv991 will never ask for your password via email, phone, or chat. If you suspect unauthorised access to your account, you must contact our support team immediately at [email protected]. cv991 accepts no liability for losses arising from your failure to secure your account credentials.

4. Deposits & Withdrawals

cv991 supports a range of locally popular payment methods to make depositing and withdrawing as straightforward as possible for players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

Deposit Rules

All deposits must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited. Accepted payment methods include:

• Mobile banking: bKash, Nagad, Rocket, Upay.
• Card payments: Visa, Mastercard (subject to availability).
• Bank transfer via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank.
• Minimum deposit amount: ৳200. Maximum single deposit: ৳500,000.

Withdrawal Rules

Withdrawals are processed to the same payment method used for the most recent deposit, unless otherwise approved by cv991 support. The following conditions apply to all withdrawal requests:

• KYC verification must be complete before any withdrawal is approved.
• Minimum withdrawal: ৳500. Standard processing time: 1–24 hours via bKash or Nagad.
• cv991 reserves the right to perform enhanced due diligence on withdrawal requests exceeding ৳50,000.

5. Bonuses & Promotions

cv991 regularly offers promotions including welcome bonuses, reload bonuses, free spins, and tournament prizes. All bonuses are subject to the terms outlined in this section and any additional promotion-specific terms published alongside the offer.

Wagering Requirements

All bonuses issued on cv991 carry a wagering requirement before any bonus-derived winnings may be withdrawn. The standard rollover is stated on each promotion page. Key bonus rules include:

• Bonuses are credited in BDT and are subject to the stated rollover before withdrawal.
• A bonus may only be claimed once per household, device, or IP address unless explicitly stated otherwise.
• cv991 reserves the right to revoke any bonus if there is reasonable evidence of abuse, including the use of multiple accounts, coordinated betting strategies, or exploitation of technical errors.
• Bonus expiry dates are clearly stated per promotion. Unused free spins or bonus credit that expires will be forfeited.

Abuse Prevention

cv991 uses automated and manual monitoring to detect promotional abuse. Any player found to be systematically exploiting bonus structures — including through coordinated group play or use of bots — will have their account suspended and all associated winnings voided. cv991's decision on such matters is final.

6. Responsible Gaming

cv991 is committed to promoting safe and responsible gambling behaviour. We provide a range of tools to help players maintain control of their gaming activity:

• Deposit limits (daily, weekly, or monthly) configurable via your account settings.
• Time-out periods from 24 hours up to 6 weeks available on request.
• Self-exclusion options for periods of 6 months to 5 years or permanently.

If you believe your gambling may be causing harm to yourself or others, please contact our support team at [email protected]. We encourage every cv991 member to gamble only with money they can afford to lose, to set time and financial limits, and to treat gambling purely as a form of entertainment — not as a way to earn income. For additional guidance, please visit our dedicated Responsible Gaming page.

7. Prohibited Activities

The following activities are strictly prohibited on the cv991 platform and may result in account suspension, permanent ban, and the reporting of suspicious activity to relevant authorities:

• Money laundering, fraud, or any activity designed to obscure the origin of funds.
• Use of automated software, bots, scripts, or AI tools to gain an unfair advantage.
• Collusion with other players to manipulate game outcomes or exploit promotions.
• Opening multiple accounts or transferring funds between cv991 accounts.
• Attempting to access, alter, or reverse-engineer any part of the cv991 platform infrastructure.

8. Intellectual Property

All content on the cv991 platform — including but not limited to graphics, logos, software, game interfaces, marketing materials, text content, and domain names — is the exclusive property of cv991 or its licensed content partners and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access the platform for personal, non-commercial use only.

Reproducing, distributing, publicly displaying, or creating derivative works based on cv991 content without prior written permission is strictly prohibited and may constitute a legal violation.

9. Limitation of Liability

To the maximum extent permitted by applicable law, cv991 shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, or any interruption of gaming services resulting from technical failures, maintenance windows, or force majeure events.

cv991's total cumulative liability to any player for any claim arising under these Terms & Conditions shall not exceed the total net deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.

10. Amendments to These Terms

cv991 may amend these Terms & Conditions at any time. Amendments will be effective upon posting to the platform. We will endeavour to provide at least 7 days' advance notice of material changes via a notice displayed prominently on the cv991 homepage or via direct notification to your registered contact details.

If you do not agree with any amendment, you must stop using cv991 services immediately and may request account closure by contacting [email protected]. Continued use of the platform after the effective date of any amendment constitutes your binding acceptance of the revised terms.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable to cv991's operating jurisdiction. In the event of any dispute arising from your use of the cv991 platform, we encourage you to first contact our customer support team at [email protected] so that we may attempt to resolve the matter informally. cv991 aims to respond to all formal complaints within 5 business days (Bangladesh Standard Time, UTC+6).

12. Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, our support team is available around the clock to assist you. We are proud to serve players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all across Bangladesh.

Email: [email protected]